returns-refunds
Returns & Exchanges
Thank you for shopping with ITC.lk.
Please note that we do not accept returns or refunds for change-of-mind purchases. However, if you receive a product with a manufacturing defect or experience a malfunction covered under the applicable warranty, you may submit the item for a warranty inspection and claim.
Warranty Return Process
To request a warranty claim, please contact our customer support team before returning your product.
Email: info@itc.lk
Phone: +94 11 234 5678
Our support team will provide you with instructions on how to return your item.
If you are returning the product via courier, please ensure that:
- The product is securely packed in its original packaging.
- A copy of the original ITC.lk purchase invoice is included.
- All accessories supplied with the product are returned where applicable.
Please send your return to:
ITC.lk
160, First Cross Street,
Colombo 11,
Sri Lanka
Customers are responsible for the cost of return shipping unless otherwise advised. We recommend using a trackable courier service, as ITC.lk cannot be held responsible for items lost or damaged during transit.
Once we receive your returned product, it will be inspected by our technical team. If the issue is covered under the manufacturer's warranty, we will process the warranty claim accordingly. Please allow up to 14 business days from the date we receive your item for inspection and processing.
Non-Returnable Items
The following items are not eligible for return, exchange, or warranty claims unless they are found to have a manufacturing defect at the time of purchase:
- Tempered Glass
- Phone Covers and Cases
- Products sold without manufacturer warranty
- Products damaged due to misuse, accidental damage, liquid damage, or unauthorized repairs
Need Assistance?
If you have any questions regarding our Returns & Exchanges Policy, please contact us:
